Cloudloop Device Manager (CDM)
Cloudloop Device Manager (CDM) is a web-based platform designed to enable remote monitoring, management, and troubleshooting of satellite-connected devices. It provides real-time visibility into device status, connectivity, and operational health, reducing the need for costly site visits to remote locations.
CDM is built to support RockREMOTE, BGAN, and BGAN M2M devices, offering seamless integration with Subscription Manager to provide a streamlined experience for fleet and device management.
Key Features
📡 Remote Device Management
- View, access, and control RockREMOTE, BGAN, and BGAN M2M devices.
- Perform remote troubleshooting without requiring physical intervention.
- Retrieve real-time system diagnostics and device information.
🔄 Remote Actions
- Synchronize – Fetch the latest device status.
- Reboot – Restart the device remotely.
- Connect/Disconnect – Manage active data sessions.
- Send SMS Commands – Issue remote instructions via SMS.
- Upgrade Firmware – Request the latest software updates.
🌍 Real-Time Monitoring & Alerts
- Device status tracking (Online, Offline, Alert, Unknown).
- Location tracking – Fetch GPS coordinates and display devices on an interactive map.
- Monitoring Groups – Group devices and set up alerts for unexpected downtime.
- Configurable Email Notifications – Receive alerts for offline devices or system events.
🔍 Search & Filtering
- Device Search – Find devices quickly using a search bar or filters (RockREMOTE, BGAN, M2M).
- Control Messages – View a history of commands sent to devices.
⚙️ Advanced Configuration
- Download system logs for troubleshooting.
- Store and retrieve device configuration snapshots (BGAN M2M).
warning
- Some features, like firmware upgrades and log downloads, may consume significant satellite data. CDM provides warnings where costs could be high.
Supported Devices
- RockREMOTE – Industrial satellite/cellular hybrid terminal.
- BGAN M2M – Low-bandwidth satellite terminal optimized for IoT.
- BGAN – Standard Broadband Global Area Network (BGAN) terminals.
Accessing CDM
CDM is a web application accessible via:
🔗 Cloudloop Device Manager
Getting Started
- Log in to CDM using your Cloudloop account.
- Select a Device from the list or search using the filter options.
- Perform Actions like rebooting, sending commands, or updating configurations.
- Monitor Device Health using real-time status, alerts, and event logs.
Need Help?
For support, visit:
🔗 Cloudloop Support